Our Privacy Policy
Last updated August 28, 2026.
About this Privacy Policy
Wellington & Reeves respects your privacy and understands the importance of handling personal information responsibly. This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct your information or make a privacy complaint.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
Who are we?
Wellington & Reeves is an established Western Australian real estate agency providing residential, rural and commercial sales, commercial leasing and property management services. With offices in Albany, Denmark and Mount Barker, we serve clients throughout the Great Southern, as well as Perth metropolitan and regional Western Australia.
For more information about Wellington & Reeves and our services, please visit the About Us section of our website.
What personal information do we collect?
The information we collect depends on how you deal with us and the services we provide. It may include:
• your name, address, telephone number, email address, date of birth, signature and communication preferences;
• information about properties you own, occupy, wish to sell, buy, lease or manage;
• details relating to appraisals, listings, offers, sales, leases, inspections, maintenance and other property transactions or services;
• rental application information, including identification, employment, income, financial information, rental history, references, occupants, pets and payment details;
• information about clients, customers, buyers, sellers, landlords, tenants, applicants, guarantors, occupants, contractors, suppliers and business contacts;
• information provided by job applicants, employees and contractors; and
• correspondence, enquiries, feedback, complaints and records of your dealings with us.
We may sometimes collect sensitive information, such as health information relevant to accessibility, safety or a tenancy matter. We only collect sensitive information when reasonably necessary and permitted by law, which may include obtaining your consent.
How do we collect your information?
We usually collect personal information directly from you, including when you:
• complete a form, application, authority, agreement or contract;
• speak with us by telephone or in person, or correspond with us by email or another channel;
• request an appraisal, make an enquiry, attend an inspection or open home, submit an offer or apply for a tenancy;
• use our website, subscribe to updates or interact with our advertising or social media; or
• participate in a survey, promotion, competition or event.
We may also collect information from people you authorise, landlords, tenants, referees, employers, other agents, strata or property managers, tradespeople, service providers, property and tenancy databases, identity-verification providers, publicly available sources, government agencies and other third parties where permitted by law.
If you provide us with personal information about another person, you should ensure you are authorised to do so and, where appropriate, make them aware of this Privacy Policy.
How do we hold your information?
We may hold personal information electronically and in physical records. Electronic information may be stored in our own systems or in systems operated by technology and service providers on our behalf, including property management, customer relationship management, document, communications and cloud-storage platforms
Can you deal with us anonymously?
You may make a general enquiry or browse our website without identifying yourself where it is practical to do so. However, we will usually need your identity and contact details to provide property services, process an application or transaction, meet legal requirements, or respond meaningfully to your request. In some circumstances, including AML/CTF customer identification, we are required by law to confirm your identity.
Why do we collect and use your information?
We collect, hold and use personal information where reasonably necessary to operate our business and provide our services. This may include to:
• respond to enquiries and provide appraisals, sales, leasing, property management and related services;
• advertise, inspect, sell, purchase, lease, manage and maintain properties;
• assess applications, offers, references, identity, affordability, suitability and risk;
• prepare and administer authorities, agreements, contracts, payments, bonds, accounts and records;
• communicate with people involved in a property matter and arrange photography, advertising, inspections, repairs, maintenance and other services;
• operate, secure, analyse and improve our website, systems, services and customer experience;
• send property alerts, market information and other marketing where permitted by law;
• recruit and manage employees and contractors;
• prevent or investigate fraud, misconduct, security incidents and unlawful activity; and
• comply with legal and regulatory obligations and manage complaints, disputes or legal claims.
If you do not provide information that is required or reasonably necessary, we may be unable to respond to your request, assess an application, verify your identity, enter into or perform an agreement, or provide some services.
Who may we share your information with?
We may disclose personal information where reasonably necessary for the purposes described in this policy. Depending on the service or transaction, recipients may include:
• owners, sellers, buyers, landlords, tenants, applicants, occupants, guarantors and other agents;
• strata or community managers, conveyancers, settlement agents, lawyers, valuers, financial institutions, insurers and utility providers;
• tradespeople, inspectors, photographers, signwriters, advertising platforms and property portals;
• tenancy, property, identity-verification, fraud-prevention or background-check service providers;
• providers of website hosting, cloud storage, property and customer management systems, communications, document signing, payments, cybersecurity, analytics, marketing, printing and other business support;
• our accountants, auditors, insurers, legal advisers and other professional advisers; and
• courts, tribunals, regulators, government agencies, law enforcement bodies and other parties where required or authorised by law.
We seek to limit disclosures to the information reasonably required for the relevant purpose. We may also disclose information with your consent, at your direction, or for a related purpose you would reasonably expect where permitted by law.
If all or part of our business is sold, merged, restructured or transferred, relevant personal information may be disclosed to advisers, prospective purchasers and the resulting organisation, subject to appropriate confidentiality arrangements and applicable law.
How do we handle AML/CTF identification information?
Where we provide a service regulated by Australian anti-money laundering and counter-terrorism financing laws, we must carry out customer due diligence. This may include identifying and verifying customers and beneficial owners, understanding the nature and purpose of the service, assessing financial crime risk and completing further checks where required.
We may collect identification document details, residential address, date of birth, occupation or business activities, ownership and control information, citizenship or residency information, source of funds or wealth information, and screening results such as whether a person is a politically exposed person.
We may use external identity-verification and screening providers and disclose information to AUSTRAC, law enforcement bodies or other authorities where required or authorised by law. The law may prevent us from telling you about certain reports or investigations.
AML/CTF records are retained for the period required by law and access is limited to authorised personnel and providers. We seek to avoid retaining complete copies of identity documents longer than reasonably necessary unless they are required for another lawful purpose.
Do we disclose information overseas?
Our website servers are located in Australia. However, some third-party technology and service providers we use may store or process personal information outside Australia.
Overseas recipients may be subject to privacy laws that differ from Australian privacy laws. Where Australian privacy law applies, we take reasonable steps, as required by law, in relation to personal information disclosed overseas.
How does our website collect information?
Information collected automatically
When you use our website, we and our service providers may collect technical and usage information such as your IP address, browser and device type, operating system, pages viewed, referring website, approximate location, session information and the dates and times of access.
Cookies, analytics and advertising
Our website may use cookies, pixels, tags, local storage and similar technologies to operate the site, remember preferences, understand website use, improve performance and support advertising and marketing. Examples include Google Analytics, Google Ads, Meta Pixel or real-estate portal integrations.
Managing cookie preferences
You can usually control cookies through your browser settings. If our website provides a cookie preference tool, you may also use it to manage optional cookies. Blocking some cookies may affect website functionality, and these controls may not prevent essential cookies or every form of measurement.
Third-party websites
Our website may contain links to third-party websites, property portals, social media services and embedded content. Those third parties handle information under their own privacy policies. We are not responsible for their privacy practices and recommend reviewing their policies before providing personal information.
Do we use CCTV?
CCTV may operate at our offices for safety, security, incident investigation and the protection of people and property. Images may be disclosed to law enforcement bodies or other parties where required or authorised by law.
How do we protect and retain your information?
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include access controls, staff procedures, secure systems, service-provider controls and secure disposal. No method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet legal, regulatory, accounting, insurance and dispute-management requirements. When information is no longer required, we take reasonable steps to destroy it or de-identify it, unless continued retention is permitted or required by law.
Can you access or correct your information?
You may ask to access personal information we hold about you or request that information which is inaccurate, out of date, incomplete, irrelevant or misleading be corrected. Contact us using the details below and provide enough information for us to identify the relevant records. We may need to verify your identity before responding.
We will respond within the timeframe required by applicable law. We do not charge for making a request, although in some circumstances we may charge a reasonable fee for providing access. If we refuse access or correction, we will provide written reasons and information about available complaint mechanisms unless it would be unreasonable or unlawful to do s
How can you opt out of direct marketing?
Where permitted by law, we may use your contact details to send property alerts, market information and information about our services. You can opt out at any time by using the unsubscribe facility in an electronic message or contacting us. We will action opt-out requests within the period required by law.
Even if you opt out of marketing, we may still send communications that are necessary to provide services or administer a property transaction or relationship.
How can you make a privacy complaint?
If you have a question or complaint about how we have handled your personal information, please contact our Privacy Contact using the details below. Please describe the issue and the outcome you are seeking. We will acknowledge and investigate your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC). Information about making a complaint is available at www.oaic.gov.au.
How can you contact us?
Privacy Contact
Wellington & Reeves
197 York Street
Albany WA 6330
Telephone: 08 9841 1455
Email: [email protected]
Branch offices:
37 Strickland Street, Denmark WA 6333
37 Lowood Road, Mount Barker WA 6324
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations. The current version will be published on our website with the date of the latest update.